Grow your knowledge. Grow your business.

Are you curious about how you can use marketing to improve your business? Let’s dive into what the experts are saying. We recently came across an article by the marketing group Blue Corona that lays out some helpful advice for contractors.

Unorganized systems are costing business owners more time and money than most realize. In fact, low employee engagement alone is costing businesses an estimated $7 trillion in lost productivity. At the same time, manual systems are leading to botched jobs, mistakes, and lost paperwork.

There’s a common question floating in the minds of many field service business owners: Should I stick with what I know or start embracing technology?

A positive customer service experience is at the heart of every thriving business. In fact, poor customer service costs businesses an estimated $75 billion per year. For contract service businesses, that means it’s important to promote outstanding customer service through every job, phone call, and interaction.

If you’ve been working as a service contractor for a while, you probably already realize there’s a skills shortage in the industry. As the baby boomers who once fed the service contractor industry exit the field, they’re expected to leave 30 million jobs unfilled.

Overall, Callbacks are not good for the back account of any service business. Callbacks will typically cost you more money, potentially harm your company’s reputation and even cause a once loyal customer to doubt the capability of their regular technician.