As the old cliche goes, there are only so many hours in a day. And if you’re a growing field service company, what you do with those hours can make or break your business. Optimizing your schedule to complete as many service calls as possible will help the day run more efficiently and, ultimately, make your business more profitable.

Approximately 81% of small businesses anticipate a recession in the coming year. And with many companies still recovering from the economic fallout of the COVID-19 pandemic, that prospect is more than a little nerve-wracking.

Since the start of the pandemic, the field service industry has been flipped on its head and turned inside out. We were forced to find new technologies and operating models that allowed us to continue serving clients under strenuous circumstances.

First, your field technician falls behind because they don’t have the info they need.  Then, they call the office to get the right paperwork. Now the office is behind. 

We get it. Change is scary. But you know what’s even scarier? A data security breach. Wasting money. Getting left behind as your competitors grow. There are dozens of ways a poor technological infrastructure can fail your business; but the good news is, there’s one surefire way to improve it

OnePay, Davisware’s built-in payment solution, speeds up payment and creates more efficient transactions by giving users secure digital sales from the office, field, or via ACH for any job. It’s a one hundred percent paperless, contactless payment system that lowers risk, increases cash flow, and provides convenience for customers.

Improving technician effectiveness is essential if you want your field service company to grow. The more effective your field techs are, the more customers they’ll reach, the more revenue you’ll generate, and the more long-term business your company will create.

Companies across industries are facing serious retention problems. Unfortunately, losing employees in the field service industry means widening a severe trade skills shortage. However, there is a tool that could help field service companies attract, increase, and retain talent: technician effectiveness scorecarding. In this article, we dig into the five ways your company can use tech scorecarding to boost and retain talent.