Solutions Built for
Manage Parts & Equipment
With GlobalWarranty, you can centralize serialized equipment and parts management. You’ll uncover repeat problems and get a better understanding of the true lifetime value of equipment.
Return Merchandise Authorization (RMA)
UPS Integration on RMA Parts
Features by Brand
Part Invoice Validation
Streamline Claim Process
GlobalWarranty helps simplify claim management and incident tracking for an entirely streamlined process. With the ability to set predefined acceptance criteria, agents can instantly validate and process claims.
Integration DW FSM
Strong customer relationships are vital to your business. Delivering top-quality service through communication and incident tracking help identify trends. With accurate customer data and product history, you have transparency of the entire claims process.
Boost business intelligence with real-time data insights. GlobalWarranty helps identify problems and spot trends faster by accessing analytics. Leverage your insights to take your business to the next level.
Up-to-Date Claim Status
Deploy Service Agents
Balancing the needs of your service agents and your customers is crucial. Using a system that keeps your agents’ rates competitive and efficiently dispatching them based on specific criteria will establish you as a leader in the industry.
Customizable Service Agent Labor Rates & Discounts
Agent Deployment Management
Accelerate Claim Processing
Davisware continues to enhance their GlobalWarranty solution for manufacturers and service agents, to meet the ever-changing needs of our industry. With GlobalWarranty, we have been able to accelerate claim processing speed and accuracy. This has allowed us to identify equipment failure trends much, much faster. And when utilized in conjunction with service agents, the collaboration tools within GlobalWarranty really helps you to pay out claims faster, and eliminate double entry and paperwork.
A True Partner
Davisware has been a true partner. Given the size and complexity of Middleby, Davisware has worked with many of our brands to tailor solutions that specifically meet their needs.
The Industry Standard
Global Warranty has set the bar high and is the industry standard. It has proven to be a widely accepted solution among our manufacturers. From a cost savings standpoint, the continuous improvements being made helps us better analyze the data collected to identify problems, spot trends and correct course.
The Perfect Fit
Davisware has been and continues to be the right-sized company that knows us and knows our business. We have never been lost in the crowd, which has allowed us to build strong relationships with many individuals across the company. They listen to us and spend the time improving Global Warranty to accommodate the changing needs of our business and those of our brands.