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The 2018 Supreme Court ruling South Dakota v. Wayfair has drastically complicated sales and use tax compliance for field service businesses. With economic nexus laws popping up across the nation, more and more sellers are required to pay sales tax—and few business leaders realize it. Worse still, even businesses with exempt sales may face overwhelming sales tax compliance needs this year.

2020 hit the field service industry with an onslaught of changes. With COVID-19 shaking the ground under field service businesses, and technology opening new possibilities, field service trends are bubbling up throughout the sector. For those field service companies that identify trends now and adapt, 2021 could be a profitable year. In this article, we’ve identified the biggest field service trends of 2021 and how they could affect your field service company.

Davisware recently launched a noteworthy XOi partnership—pairing seamless all-in-one software with the industry’s most innovative data capture, sharing, and saving technology. Now, it’s empowering Davisware customers, lifting collaboration, and driving more repeat business for companies across the field service industry.

Nobody loves dealing with customer complaints, but the way your team addresses problems can make or break the business. If issues aren’t resolved quickly and efficiently, customers will walk away and broadcast their negative experience to the world. On the other hand, a speedy fix will send customers off to eagerly recommend your services.

Unorganized systems are costing business owners more time and money than most realize. In fact, low employee engagement alone is costing businesses an estimated $7 trillion in lost productivity. At the same time, the chaos of having multiple systems leads to botched jobs, mistakes, and frustrated employees.

The dispatching office for a field service operation is where the job process starts. It is always critical for dispatchers to be highly organized and with manual processes it can be difficult to maintain that organization. When dispatchers are disorganized it leads to missed appointments, double booking techs, losing paperwork, poor customer service, and when trying to fix these issues it will lead to missed opportunities for more jobs. That is why we are here to help you put your dispatching processes in order.