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Businesses are quickly waking up to the benefits of field service management. In fact, the global field service management market is expected to grow from $2.8 billion in 2019 to $5.9 billion by 2024.

Unorganized systems are costing business owners more time and money than most realize. In fact, low employee engagement alone is costing businesses an estimated $7 trillion in lost productivity. At the same time, manual systems are leading to botched jobs, mistakes, and lost paperwork.

There’s a common question floating in the minds of many field service business owners: Should I stick with what I know or start embracing technology?

A positive customer service experience is at the heart of every thriving business. In fact, poor customer service costs businesses an estimated $75 billion per year. For contract service businesses, that means it’s important to promote outstanding customer service through every job, phone call, and interaction.

Overall, Callbacks are not good for the back account of any service business. Callbacks will typically cost you more money, potentially harm your company’s reputation and even cause a once loyal customer to doubt the capability of their regular technician.

When running your business, you should always know what factors to be looking out for and pay attention to for each job to go smoothly. Which is why using the right toolset can make a major difference in your business's overall success. For example, you can see an increase in customer retention, higher levels of team and technician motivation and even an increase in revenue.