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Does your field service management software support the key performance indicators (KPIs) your business needs most? If you pinpoint the right KPIs, they can completely carry your business. McKinsey says 80 percent of improvements can be achieved by addressing 20 percent of the current causes of poor performance.

You’ve probably felt changes in the field service industry throughout the last year. It’s not your imagination. The industry is changing rapidly. In fact, the field service management market is expected to grow to $6.68 billion by 2023. It was valued at just $2.86 billion two years ago.

A positive customer service experience is at the heart of every thriving business. In fact, poor customer service costs businesses an estimated $75 billion per year. For contract service businesses, that means it’s important to promote outstanding customer service through every job, phone call, and interaction.

HVAC companies face many pressures to optimize their business. With their high volume of work orders and mobile workforce, HVAC service businesses are positioned to be some of the biggest beneficiaries of field service software in their day-to-day operations.

Regardless of what level of experience you may have, to be an effective novice in the field service industry means keeping up with your education and continuously searching for approaches to hone your abilities so you are prepared for whatever obstacles you could creep into your general working vicinity.

If you run an HVAC business or are a technician yourself, you know how important practicing safety is. As the technology used for jobs continues to change, the safety precautions evolve as well. Which is why time should be set aside in every business to address potential safety hazards and strategically decide what precautions are required.