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The 2018 Supreme Court ruling South Dakota v. Wayfair has drastically complicated sales and use tax compliance for field service businesses. With economic nexus laws popping up across the nation, more and more sellers are required to pay sales tax—and few business leaders realize it. Worse still, even businesses with exempt sales may face overwhelming sales tax compliance needs this year.

2020 hit the field service industry with an onslaught of changes. With COVID-19 shaking the ground under field service businesses, and technology opening new possibilities, field service trends are bubbling up throughout the sector. For those field service companies that identify trends now and adapt, 2021 could be a profitable year. In this article, we’ve identified the biggest field service trends of 2021 and how they could affect your field service company.

The dispatching office for a field service operation is where the job process starts. It is always critical for dispatchers to be highly organized and with manual processes it can be difficult to maintain that organization. When dispatchers are disorganized it leads to missed appointments, double booking techs, losing paperwork, poor customer service, and when trying to fix these issues it will lead to missed opportunities for more jobs. That is why we are here to help you put your dispatching processes in order.

COVID-19 is threatening both employees’ health and their job security. With the virus endangering physical safety, quarantines and social distancing are shifting the ways your team conducts business.

The COVID-19 crisis has hit businesses hard. Beyond its devastating impact on people’s health, it’s punched a hole in field service businesses’ profits. Luckily, there are resources available to help stop the financial bleeding and boost your business’s bottom line.

The faces of the HVAC industry appear to be changing. Traditionally, the number of women in HVAC careers has been slim—hovering around 1.2 percent. However, momentum for women in the workforce is spiking. December job reports saw women outnumber men in the American workforce for only the second time.