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The COVID-19 crisis has hit businesses hard. Beyond its devastating impact on people’s health, it’s punched a hole in field service businesses’ profits. Luckily, there are resources available to help stop the financial bleeding and boost your business’s bottom line.

The faces of the HVAC industry appear to be changing. Traditionally, the number of women in HVAC careers has been slim—hovering around 1.2 percent. However, momentum for women in the workforce is spiking. December job reports saw women outnumber men in the American workforce for only the second time.

Are your current software systems holding the business back? They shouldn’t be. Unfortunately, if your organization uses multiple databases on a daily basis, it could be wrecking employee morale and clogging revenue streams.

Does your field service management software support the key performance indicators (KPIs) your business needs most? If you pinpoint the right KPIs, they can completely carry your business. McKinsey says 80 percent of improvements can be achieved by addressing 20 percent of the current causes of poor performance.

You’ve probably felt changes in the field service industry throughout the last year. It’s not your imagination. The industry is changing rapidly. In fact, the field service management market is expected to grow to $6.68 billion by 2023. It was valued at just $2.86 billion two years ago.

A positive customer service experience is at the heart of every thriving business. In fact, poor customer service costs businesses an estimated $75 billion per year. For contract service businesses, that means it’s important to promote outstanding customer service through every job, phone call, and interaction.