Simplify Operations
Dispatching
Davisware’s customizable dispatch board gives you full visibility of a technician’s skill set, workload, and location. Your dispatchers can quickly react and make changes in real-time, while automated text messages and emails keep everyone in the loop.
Send the Right Technician
Matching skill sets to complete a job the first time increases profitability and improves customer satisfaction. In our all-in-one system, a dispatcher can easily tie a problem code to a specific technician with a complementary skill set to get the job done right, avoiding the need for a callback. This productivity uplift drastically increases first-time fix rates.
Keep Customers Informed
From the office to the technicians to the customers, communicating in real time keeps everyone on the same page. Through RFS+, our technician mobile app, customers can be automatically notified through geofencing technology. When you consistently stay in touch via text and email, customer satisfaction goes up and loyalty strengthens.
Reduce Technician Drive Time
Customizing dispatch boards improves communication between your dispatchers and technicians. They empower employees to plan effectively and maximize opportunities. With real-time visibility into a technician’s location via Mapview, dispatchers have total visibility of their workloads and locations to schedule the right technician for the next job. You’re able to reduce windshield time and increase productivity.
Frequently Asked Questions
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10 Questions to Ask yourself Before Purchasing Field Service Management Software
One system. Greater efficiency.
A bigger bottom line.
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