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The pandemic has driven the demand for contactless payment dramatically higher in the last year, and that uptick in demand is poised to continue rising in the post-COVID-19 world. In the field service industry, the move to contactless payment isn’t just a product of heightened concerns about customer and employee safety. It’s also fueled by an ongoing push towards more efficient, safer, and more convenient transactions. In a flash, contactless payment has become a necessity, and that could completely upend how field service businesses approach the consumer experience, financial security, and the safety of transactions.

In 2020, HVAC companies were shaken by an unpredictable market. Unfortunately, as employees return to offices in spurts and spending remains shaky, 2021 is shaping up to be another year of uncertainty.

In the field service industry, building strong customer relationships isn’t just a convenient company feature; it’s paramount to your business’s long-term success. Strong customer relationships spark repeat business and those foundational accounts that drive profit consistently higher.

HVAC software can lift work off of HVAC pros, drive more productivity, and boost profitability. However, not all HVAC software will deliver the best results to your business, and implementing the wrong solution can end up hurting your business down the line.

Technology is advancing rapidly, but it’s also causing complications in the field service industry. Technology suddenly has the power to spark more productivity for your company and chisel out a simpler workday for your employees.

COVID-19 flooded the food equipment repair industry with adversity in 2020. 2021 is positioned to be another year filled with wide-sweeping changes within the industry, but that change could present opportunities this year. Foodservice repair companies have a chance to watch how operations throughout the industry are bracing for change, adapting quickly, and staying ahead of trends. Read on for an in-depth look at how foodservice repair companies are preparing for 2021 and what you can do to stay in front of changes for maximum impact.