Grow your knowledge. Grow your business.

Since the start of the pandemic, the field service industry has been flipped on its head and turned inside out. We were forced to find new technologies and operating models that allowed us to continue serving clients under strenuous circumstances.

First, your field technician falls behind because they don’t have the info they need.  Then, they call the office to get the right paperwork. Now the office is behind. 

We get it. Change is scary. But you know what’s even scarier? A data security breach. Wasting money. Getting left behind as your competitors grow. There are dozens of ways a poor technological infrastructure can fail your business; but the good news is, there’s one surefire way to improve it

Improving technician effectiveness is essential if you want your field service company to grow. The more effective your field techs are, the more customers they’ll reach, the more revenue you’ll generate, and the more long-term business your company will create.

Companies across industries are facing serious retention problems. Unfortunately, losing employees in the field service industry means widening a severe trade skills shortage. However, there is a tool that could help field service companies attract, increase, and retain talent: technician effectiveness scorecarding. In this article, we dig into the five ways your company can use tech scorecarding to boost and retain talent.

With retention sliding and the trade skills gap growing, technician effectiveness scorecarding is more important than ever. By creating an efficient scorecarding strategy, you can increase your field techs’ skills, spot new opportunities, and drive company-wide growth.