Grow your knowledge. Grow your business.

As the old cliche goes, there are only so many hours in a day. And if you’re a growing field service company, what you do with those hours can make or break your business. Optimizing your schedule to complete as many service calls as possible will help the day run more efficiently and, ultimately, make your business more profitable.

Approximately 81% of small businesses anticipate a recession in the coming year. And with many companies still recovering from the economic fallout of the COVID-19 pandemic, that prospect is more than a little nerve-wracking.

First, your field technician falls behind because they don’t have the info they need.  Then, they call the office to get the right paperwork. Now the office is behind. 

Improving technician effectiveness is essential if you want your field service company to grow. The more effective your field techs are, the more customers they’ll reach, the more revenue you’ll generate, and the more long-term business your company will create.

Companies across industries are facing serious retention problems. Unfortunately, losing employees in the field service industry means widening a severe trade skills shortage. However, there is a tool that could help field service companies attract, increase, and retain talent: technician effectiveness scorecarding. In this article, we dig into the five ways your company can use tech scorecarding to boost and retain talent.

With retention sliding and the trade skills gap growing, technician effectiveness scorecarding is more important than ever. By creating an efficient scorecarding strategy, you can increase your field techs’ skills, spot new opportunities, and drive company-wide growth.