GE Full Schedule
*Topics and Time Subject to Change
Sunday, May 3rd 2015
11:00a – 12:30p Bonus Sessions
  • Introduction to Inventory Replenishment
  • General Ledger Reconciliation
12:00p – 4:00p Registration Open
1:00p – 4:00p Best Ball Golf Tournament (9 or 18 Holes TBD)
6:00p – 7:00p Customer Appreciation Reception
Monday, May 4th, 2015
8:00a – 9:00a Breakfast
8:30a – 10:30a Registration Open
8:30a – 10:30a Meet Your Davisware Team Member – Each Company may sign up to meet 1-on-1 with the Davisware Team Member of their choice for 20 minutes.
(Limit 1 meeting per company, spaces limited)
10:30a – 12:30p Registration Open (Late)
10:45a – 11:30a Davisware Introductions & Year in Review (Large Group 1)
11:30a – 12:30p Small Group (Session A)
  • Report Builder
  • What’s New – Inventory & Warehouse
  • Best Practices – Sales Management
  • Job Cost Budgeting & Costing by Order Line
Global Warranty – Features & Product Direction – User Input Session (Large Group 2)
12:30p – 1:30p Lunch
1:30p – 2:30p Introduction to Qlikview Dashboarding (Large Group 3)
2:30p – 2:45p Break
2:45p – 3:45p Small Group (Session C)
  • Full Circle Warranty Processing – Service Agent
  • Warehouse & Inventory Optimization & Practices
  • GlobalEdge Tips & Tricks – Accounting
  • Best Practices – Automatic Orders
  • Great Software Conversion
3:45p – 5:15p Doc Hudson – Wine to Water – Davisware’s 2015 Charity Guest Speaker (Large Group 4)
5:30p – 7:00p Cocktail Reception
Tuesday, May 5th, 2015
8:00a – 9:00a Breakfast
9:00a – 10:00a Small Group (Session D)
  • Remote Field Service for Beginners
  • Tips & Tricks – Inventory & Purchasing
  • Financial Statements
  • Global Field Solution Technology Requirements & Review
  • Best Practices – Service Work Flows
10:00a – 10:15a Break
10:15a – 11:15a Small Group (Session E)
  • Excel Reporting Options
  • What’s New – Customer Service Relationship
  • Financial Statements
  • Global View Training
  • Best Practices – Time Slot Scheduling
  • Qlikview Q&A
  • Training – Davisware Connect Tracking
11:15a – 12:30p Check Out My Bright Idea (Large Group 7)
12:30p – 1:30p Lunch
1:30p – 2:30p Small Group (Session F)
  • Sales Management & Prospect Generation
  • What New – Remote Field Service (Part 1)
  • Bank Reconciliation Procedures
  • Best Practices – Data Extraction & Usage
  • Understanding Credit Card Processing
  • Photo Taking of Inventory Items
2:30p – 3:30p Small Group (Session G)
  • Oops…How to Fix Random Things (Part 1)
  • What’s New – Remote Field Service (Part 2)
  • Best Practices – Remote Field Service
  • Qlikview Q&A
  • Technology Expansion Relating to Global One Fleet
  • Report Builder
3:30p – 3:45p Break
3:45p – 5:00p Features & Product Direction –User Input Session (Large Group 8)
6:30p – 7:30p Cocktail Hour
7:30p – 9:00p Dinner Event
9:00p – 12:00a Dancing & Entertainment
Wednesday, May 6th, 2015
8:00a – 9:00a Breakfast
9:00a – 10:00a Small Group (Session H)
  • Qlikview Application with GlobalEdge – User Input Session
  • What’s New – Service Dispatching
  • System Scheduler
  • Best Practices – Service Agreements
  • Global Warranty – User Input Session – Manufacturer
  • E2 – Website Content Management
10:00a – 11:00a Small Group (Session I)
  • Service Task Lists, System Surveys & Call Scripting
  • Remote Field Service for Advanced Users
  • Oops…How to Fix Random Things (Part 2)
  • Best Practices – Service
  • Global Warranty – User Input Session – Service Agent
  • Is a Mixed Group Right for our Company?
  • Qlikview Private Session
11:00a – 11:15a Break
11:15a – 12:30p Meet Your Davisware Account Manager – Each Company may sign up to meet 1-on-1 with the Davisware Account Member of their choice for 20 minutes.
(Limit 1 meeting per company, spaces limited)
12:30p – 1:30p Lunch
1:45p – 2:45p Small Group (Session J)
  • Service Task Lists, System Surveys, & Call Scripting
  • My Top 10 List of Random Support Issues
  • Mixed Group Meeting for GlobalEdge
  • E2 – TBD
  • Global Warranty – TBD
  • Training: Davisware Connect Tracking (Repeat Class)
2:45p – 3:45p TBD (Large Group 11)
Small Group (Session K)
  • E2 – Service Bulletins Data Interface
  • E2-Understanding What Makes a Great Website
3:45p – 4:45p Wrap up & Conference Review – User Input Session (Large Group 12)
Thursday, May 7th, 2015
9:00a – 10:00a Bonus Sessions
  • What’s New – Activities & File Room
  • Remote Field Service Introduction
  • ON-SITE VISIT – Restaurant Equipment Services (TBD)