Connect is a web-based program for our customers to create, track and review their
software questions, problems and/or suggestions.
To post a question or comment, customers login using their unique user ID and password.
Once a customer has created a "ticket," the system automatically notifies our Account
Managers who will assign the ticket to the appropriate party. When the ticket status
changes, or a Team Davisware member posts a new comment, the system automatically
sends an email to the customer. Oftentimes, each customer will have a Davisware
company administrator company administrator who will be able to see and track all
tickets related to that specific company.
This unique system eliminates lost email, voicemail and takes the guesswork out
of knowing which Team Davisware member to contract to troubleshoot your issue(s).